Policy
E-bike orders: No returns after 14 days of receiving your Slinker E-bike.
- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
- The box must be sealed and unopened.
- Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)
- Accessory/replacement part orders:
- No returns after 30 days of receiving parts.
- To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
- Subject to a 25% restocking fee Customer pays shipping both ways
Used items:
- No returns, except in EXTREME cases of breakage/malfunction
- Please email us with TRACKING NUMBER after you send your return by emailing: info@codigoco.com
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Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, minus payment processing fees will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.
- Orders Flagged for Fraud: If your order is flagged by our system as a High Risk of Fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us.